Front-desk / guest services associate handling guest enquiries, accounts and information on a passenger vessel.
Responsibilities
Handle guest enquiries, requests and complaints at the desk
Process guest accounts, payments and onboard folios
Make announcements / information and coordinate with departments
Support embarkation / disembarkation processes
Qualifications
STCW / Mandatory
STCW VI/1 Basic Training (PST, FPFF, EFA, PSSR)
STCW VI/6-1 Security Awareness Training
STCW V/2 Crowd Management (passenger ships – if designated on muster list to assist passengers)
Passenger-ship safety familiarization for personnel providing direct service to passengers (STCW V/2 / I/14)
STCW VI/2-1 PSCRB (if assigned to survival craft / rescue boat crew)
STCW V/2 Crisis Management & Human Behaviour (passenger ships, if designated)
Other / Company
Valid PEME / medical fitness certificate (STCW I/9; MLC 2006 Reg 1.2) and ship-specific familiarization (STCW I/14) before assuming duties
TESDA Front Office Services NC II (or hospitality qualification)
Property-management system training
Customer-service training